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Support
How do I create my eLiveService account
• Go to www.eliveservice.com
• Click "Getting
started" on the main menu
• Follow the wizard
instructions given there
Can I customize the look and feel of the applet?
Yes, you can configure the look and feel of both discussion
pop up windows (pre-chat form and discussion window)
where your visitors will exchange information with
your customer representatives after clicking the eLiveService
button on your web site. To configure your visitors'
interface follow the steps below:
• Go to www.eliveservice.com
• Click "My
Account" on the main menu
to log into your client administration console
• Click
Wizard integration from the left-side menu
• Fill in the form given there to configure
your visitors' pop up window. You can click the  icon
for Help.
May I order operator licenses anytime?
Yes. The Free Edition of eLiveService is limited to
2 operators. Beyond that, you need to use the Advanced
Edition and order a subscription.
You can access this page from www.eliveservice.com by
clicking "Buy"
or,
when logged on your administration console by clicking
Licensing/Order new agents
or,
from the eLiveService Operator Console by clicking
eLiveService/Purchase License.
How do I get started in the Operator Console:
To start conversation with a visitor:
1- Double click on a visitor message located in the
waiting room (top window on the Operator Console)
A Chat tab appears in the conversation section (bottom
left window)
2- Enter your message in the message box
3- Click Send
To exchange messages with other operators:
1- Select the operator room tab in the conversation
section (bottom
left window)
2- Enter your message in the message box
3- Click Send
You can see your message along with all the messages
from other operators display in the transcript above. |
